Refund & Cancellation Policy

1. Nature of Digital Marketplace Placements

SpotOne is a real-time, competitive attention marketplace. When you place a bid or raise your bid, the position on the leaderboard is granted, published, and indexed immediately upon payment confirmation.

2. Refund Eligibility & Exceptions

Due to the immediate delivery and public consumption of ranking positions and click telemetry:

• Standard Bids: Payments made to establish or boost ranking positions are generally final once rendered live.
• Technical Errors / Duplicate Charges: If you experience a technical failure during checkout, a double charge, or if your listing was not displayed due to a system glitch, you are entitled to a full refund within 14 days of purchase.
• Disallowed Content: If a listing is removed for violating our prohibited content policies (e.g., malware, scam), no refund will be issued.

3. How to Request a Refund

To request a refund for an eligible technical issue, please contact our support team at support@spotone.lol with:

• Your listing URL / Product Name.
• The Paddle Order ID or Transaction ID (found on your email receipt).
• A brief description of the technical issue encountered.

You may also contact Paddle Buyer Support directly via the link in your purchase confirmation receipt. Eligible refunds are typically credited back to your original payment method within 3–5 business days.